Frequently Asked Questions

What is ProfitsDesk ?

ProfitsDesk offers an easy-to-use and affordable "Contact Form" that allows you to provide support for your business.

A Contact Form is a simple webpage through which people can send their questions to your mailbox.

The main benefits are:

• Emails sent through a Contact form, are much less likely to get blocked by spam filters.
• Your email address is hidden from the public.

Why not just post my email address on my webpage for people to contact me ?

Showing your email address publicly on a webpage is a very bad idea.

• "Email harvesters" use software to collect any email addresses they can find on webpages. These lists of email addresses are then sold to thousands of people who will send their ads to these lists. This is a big-money illegal industry, so don't think they won't find your email address. Displaying your email address on any webpage WILL get you on these lists in no time.

The result is an ever-increasing amount of spam being sent to your mailbox, until you eventually have to drop the mailbox and get another one.

• By using a Contact Form, people can email you without seeing your email address. That means, they could still send you a spam email, but they can't add your email address to spam-lists. Your mailbox will stay much cleaner, which saves you time and frustration when answering support questions.

Why not install a contact script on my own webspace ?

ProfitsDesk was initially created as a Contact script that you install on your own webspace. But I experienced quickly that people needed an easier solution.

• Marketers who don't have their own webspace needed a hosted solution like ProfitsDesk.
• Many small-business owners don't like to mess around with installing a script.
• Many website scripts have a built-in Contact Form, but they usually lack the powerful features that you will find in ProfitsDesk.

ProfitsDesk saves you a lot of time to get up and running with your own Contact Form. It is affordable, even profitable to use. It is always updated to address any security issues that might arise.

While ProfitsDesk takes care of managing your Contact page, you can focus on your marketing and customer support.

There are many Helpdesk scripts with a lot of features. Why is ProfitsDesk better ?

Helpdesk scripts offer many features that are useful for larger companies with multiple departments and a full support-staff.

For small-business owners who answer their support questions themselves, a simple Contact Form like ProfitsDesk is much more convenient.

Some examples of why a Contact Form is often better than a full-fledged Helpdesk.

• A HelpDesk requires a website owner to log in the site every time he wants to handle support questions. With a Contact Form, questions are sent directly to your mailbox from where you can simply reply to the email.
• A HelpDesk often requires your clients to create an account before they can ask their questions. People already have so many online accounts these days, they don't want to create yet another one "just for asking a support question". A Contact Form allows people to send their question directly to your mailbox, which many people prefer.
• A HelpDesk works with "support tickets" which many customers don't like. These tickets can be opened, closed, put on hold, rated, ... Do you really need all these features if you just want to answer support emails ?
• If you have multiple websites, you often need to install a HelpDesk script for each site. Online marketers are often involved in many online opportunities. ProfitsDesk allows you to use 1 Contact form for all your opportunities.
• HelpDesk features depend on the script that you use. Some scripts might have better features than others. But they are all designed mainly to offer support. Some helpdesk scripts allow you to show some ads to generate extra income from your helpdesk. But ProfitsDesk was designed specifically to generate as much income as possible, without annoying your clients. Only a few HelpDesk or Contact form scripts include an affiliate program to earn commissions from offering support. Very few include a link tracker to see exactly who is viewing your ads. And I have yet to find a helpdesk or contact script that shows your ads on other high-traffic websites.

Still have questions ?

See my helpdesk in action, and send me your question here:

http://profitsdesk.com/contact.php?sponsor=ProfitsDesk